Shipping policy
Reused Packaging
We are serious about reducing our waste and this initiative extends to our shipping policies. We actively source and reuse recycled packaging as much as possible. This means your order may arrive in a previously loved and gently used box or padded envelope. Using recycled packaging is important to us because it conserves natural resources and ultimately keeps our costs down - translating into lower costs for our customers.
Free Local Pick Up
If you're local to or will be visiting St Jacobs and want to pick up your order for free instead of paying for shipping - please use discount code "LocalPickUp" and we will contact you to discuss a pick up date, time, and location.
Shipping & Delivery Time
We are currently only shipping to Canada and the United States. Orders are processed, packed and shipped within 2 business days. Delivery time is largely dependant on the destination location, but for Canadian customers it's typically 2-4 days after shipping. For American customers, your delivery time is selected during check out, and dependant on your location.
Shipping Costs
We've recently had to increase our shipping costs by a couple dollars to offset the increase in fuel charges from Canada Post. We truly hate raising our prices, but unfortunately taking such a big loss on each package we send out is not sustainable for a new and small business.
We offer free shipping for all Canadian purchases over $75 as a thank you for supporting our small business.
For purchases under $75, we are currently offering the following flat rates:
- $12 shipping to Ontario and Quebec
- $17 shipping to Manitoba, Alberta, Saskatchewan, British Columbia, and the Maritime Provinces
- $30 shipping to Yukon, Northwest Territories, and Nunavut
Shipping to the United States is currently calculated by weight.